Refund Policy

Refunds and Returns Policy for NioBeauty.store

Effective Date: January 15, 2025

At NioBeauty.store, we value your satisfaction and strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward and fair refunds and returns policy to address your concerns.

1. Eligibility for Returns

We accept returns for products that meet the following conditions:

  • Timeframe: Items must be returned within 30 days from the date of delivery.

  • Condition: Products must be unused, unopened, and in their original packaging, including any accessories, manuals, or free gifts.

  • Proof of Purchase: A valid receipt, order confirmation, or proof of purchase must be provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used, damaged, or altered after delivery.

  • Items purchased during clearance or final sale promotions (unless defective).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support:

    • Email us at support@niobeauty.store with the subject line "Return Request" and include your order number, reason for return, and any supporting photos (if applicable).

  2. Receive Return Authorization:

    • Once we approve your request, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your product.

  3. Pack and Ship the Item:

    • Securely package the product, including all original components, and clearly label the package with the provided RAN.

    • Ship the item to the following address: NIOBEAUTY Returns Department Contact us and we will provide the most the most suitable route

  4. Retain Proof of Shipping:

    • Keep the shipping receipt and tracking number as proof of your return.

4. Refunds

a. Processing Refunds:

  • Once we receive and inspect the returned item, we will notify you via email about the status of your refund.

  • If approved, refunds will be processed within 7-10 business days to your original payment method.

b. Deductions:

  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

5. Defective or Incorrect Items

If you receive a defective or incorrect product:

  • Contact us at support@niobeauty.store within 7 days of delivery.

  • Provide a description of the issue and include photos for verification.

  • We will arrange for a replacement or issue a full refund, including shipping costs.

6. Customer Support

If you have any questions or need assistance with your return, please contact us:

7. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed.

Thank you for choosing NioBeauty. We appreciate your trust and are committed to ensuring your shopping experience is smooth and enjoyable.